How to Surpass Facebook’s Comment Moderation Downsides

While Facebook provides a bevy of comment moderation tools, its automated filtering isn’t perfect. Its system relies on keyword-based lists, which really limit how well you can moderate. Facebook’s automated moderating tools may suffice just fine for some, but trolls and spammers are crafty; they know all the tricks for bypassing most automated systems.

Let’s go over some of the biggest issues with native comment moderation—and how you can break through its limitations.

Facebook’s Tools are Easy to Bypass

For one, these lists are incredibly easy for spammers and trolls to fool. Because keyword-based blocklists are so rigid, all it takes is some creative spacing or spelling to get past them. For example, one might replace a letter with a similar-looking symbol: “c” can become “(“ and “i” may be replaced with “|” and Facebook’s tools won’t know the difference.

In short: when using Facebook’s native community moderation tools, you not only have to generate a list of keywords to block, but must account for each one’s variations as well—of which there may be millions. Accounting for all these variations can be difficult, though, because Facebook’s platform allows up to only 10,000 characters for blocking.

The Slang-versus-Keyword Arms Race

And if you thought spelling variations made keyword lists inconveniently reactive, don’t forget slang. Novel slang terms that are profane or abusive in nature are always popping up—sometimes too quickly to keep up with. If you want to keep your profile free from trolls’ latest abusive jargon, Facebook’s native comment moderation just doesn’t make the cut.

Spam is similarly difficult to keep up with, because new phrases and forms of spam are constantly popping up. As soon as you’ve found a way to block one spam post, more arrive!

Community Moderation is More Difficult with Multiple Languages

If your page has a global audience, automatic keyword blocking might give you some headaches. A benign word in one language may be profane in another, causing false-positives and punishing well-meaning fans who have said nothing wrong in their own language. Here’s a small handful of such words:

  • Prick (“spot” or “dot” in Swedish)
  • Slut (“the end” in Swedish)
  • Dick (“fat” in German)
  • Damit (“thus” in German)

Facebook Automated Moderation Can’t Determine Context

Unfortunately, keyword blocklists might even block out brand advocacy, because they don’t understand how some words are used. Let’s say you blocked the word “f***ing” from your page.  What if someone comments to say they “f***ing loved” your latest announcement? The comment will be hidden—all because Facebook blocks any banned word or phrase without detecting the context.

Some brands might blacklist names of competitors, but this is shortsighted for the same reason: someone may comment about how their experience with a competitor paled in comparison to your business, but such advocacy will go to the void if you’ve blacklisted mentions of competition.

These Community Moderation Limitations Make More Work

Most automated tools require lots of collaboration with humans to really work: human teams need to fine-tune lists, review flagged comments and overall make sure everything is working as it should. This can be costly both in time and money, especially if you need constant, round-the-clock monitoring.

Ideally, you want to augment Facebook’s tools with something that can run autonomously. Smart Moderation goes beyond Facebook’s limitations in such a way: it’s a smart, machine learning-based artificial intelligence that meets all your comment moderation needs, much like a human agent would—and it works 24/7.

How Smart Moderation Meets Your Needs

Unlike Facebook’s native software, Smart Moderation can read context to determine whether there’s ill intent behind profanity or not. Say goodbye to generating lists of thousands of blocked terms, because this software is already aware of what constitutes as abuse, spam and harmful language. If you want a customized approach, you may give the software certain criteria on how to moderate your community—not just on Facebook, but on your other social networks as well.

Smart Moderation whisks away problematic posts within the minute that they’re published, moderating in real time. This fast, always-on moderating is perfect for Facebook Live Video posts, where discussion moves fast and is archived after broadcast.

Augmenting Facebook’s native tools with Smart Moderation gives you more time to focus on what truly matters: engaging with your fans. You don’t have to worry about keeping up on the latest insult or employing a team of moderators around the clock. Try out Smart Moderation’s fast, accurate AI community moderating for free!

133 comments

  1. Glad you asked, Charles. I just needed it that one time – for the first workout. I doubt I’ll be drinking more coffee during the trnmofsrnatioa, or getting out of bed quite as early. Bottom line, Charles, WATER is better. You gotta be hydrated to get through a workout like that. If coffee works for you, fine, but please don’t be influenced by the coffee in that post.

  2. Hmm it seems like your website ate my first comment (it was extremely long) so I guess I’ll just sum it up what I had written and say, I’m thoroughly enjoying your blog. I too am an aspiring blog blogger but I’m still new to everything. Do you have any tips and hints for novice blog writers? I’d genuinely appreciate it.

  3. MarawanasmokWhat I love about you Americans is, you’re happy to ostercise Charlie Sheen, claiming outrage for his cocaine habit while drugged up on goverment controlled pharmaceutical drugs. You are such ignorant hypocrits. And no I’m not speaking to all of you. Let people live their lives they way they choose. We only get one.

  4. – Elfy : il n’y a pas d’erreur à admettre puisqu’il n’y a pas d’erreur. Les mascaras Clinique ? J’ai le DP depuis des mois. Britney, je parle d’information. Mais la communication n’est pas la même. Tant qu’on y est, donne moi ton adresse mail que je t’envoie mon planning de publications. Aujourd’hui Delphine a parlé du gris, oh c’était mon article de demain et alors ? Je ne te conseille pas d’allumer ta télé et de zapper à l’heure du JT, tu serais fortement déçue de découvrir qu’ils traitent de la même information tout en communiquant de manière différente…

  5. I read your post a few days ago and it still stays with me. You challenge me. You inspire me. And God shows us all how mightily He works through the most unlikely people if we will get out of our comfort zone and dare to reach out. You did! I’m so proud of you and want to be as courageous and Spirit Led as I walk through this common life – which is really quite uncommon when we are open – like you were that day….. Thank you for sharing… The blessing multiplies..

  6. Annie,Im glad you are in my world as well! I certainly have learned from you as well about staying positive in the midst of adversity. Holidays or not, when I find myself slipping into negative thoughts or feeling sorry for myself for whatever reason it usually means I have not taken the time to give thanks. When I find myself here I take three deep controlled breaths (In through the nose out through the mouth) and give thanks for whatever I can. 99% of the time this brings me back in focus on a positive note. To be at peace with oneself and the world is priceless.Love,Chuck

  7. Não, os direitos são iguais. O que eu posso você pode e, o que você não pode, eu também não posso.Eu posso assistir o Paul McCartney, você também pode, e todo mundo pode.Eu não posso assistir “missa balada”, e nem você, nem ninguém.Simples assim.- Jorge

  8. Also, I noticed that some people did not fill out the second poll. I wonder why. First one has 88 votes, and the other one has only 65. Weird. 23 difference, 12 of those could be the non-programmers who don’t know enough about the languages to make a choice (that includes myself)  |Â

  9. Hoi Vincent,Is er op linkedin of is er een ander programma, wat mij inzicht geeft als een connectie zich verwijderd.Stel ik heb 500 connecties en de volgende dag nog 499, dan heeft er een mij verlaten, maar welke is dat dan??Ik weet dat er wel een soortgelijk programma er is voor Twitter en FacebookGroetjes Ad

  10. For those of you that read LGF you are aware of the routine BNP bashing that takes place there and may have read that Charles and Robert Spencer are friendly if not friends. Well, today on Jihad Watch Robert points out what we’ve been saying for a long time regarding fighting back against Islamization,”…only groups like the BNP are taking up the slack…”

  11. Hello DavidLOOOONG and boring paragraphs make most of the readers scary(I agree & I implement the same strategy i.e writing short para’s).About long posts – it depends, if you’re able to create curiosity till the end, then even 3000+ word articles go viral(I’ve lots of examples, specially on my blog), simple tip here is write with a knife(cut unnecessary words).I don’t know how Abhi convinced you to write this but I like the way you’ve crafted this post. Great share!Rahul kuntala recently posted..

  12. First time post here. Long time reader. I had to post because of the festivus reference…”I’ll get the pole from the crawl space!”I’m not quite as excited as last year but I’m interested in the Bron/Artest match-up. I hope Bynum “feels” better and hopefully, Mo will not light up Fish.Kurt, thank you for this very professional site/blog. Love every entertainment reference you put up–Mad Men, Seinfeld, etc.Merry Christmas!

  13. Hey C.C. I am so excited for Whispers at Moonrise and the last SF novel its almost always on my mind. Kylie’s story is just amazing and I am having so much fun reading your books! Anyway, I know your suppose to comment to try to win the advanced copy but I just wanted to say this stuff as well? Your books really are amazing and I’ve learned a lot about writing and the different types of writing styles just by reading them! <3 So thanks! And happy writing!

  14. O mal é da netcabo e nem iamginas o que lhes enfernizo a vida. Até já me disseram que não vale a pena telefonar mais pois que é uma avaria cá na zona e que não sabem quando resolvem.Vou escrever-lhes uma cartinha simpática, a pedir indemnização por quebra de contrato, por perdas e danos pois que preciso da net para trabalhar, e ainda pelas chamadas telefónicas que me obrigaram a fazer. Depois vou estudar o mercado e adeus netcabo. Vou mudar. Estou farta deles!Beijinhos e boas férias

  15. Sti cum m-am cunoscut eu cu Iulica? Luandu-ne de par vis-a-vis de un text al lui SF in care Romania fusese bombardata nuclear de Ucraina. I-am reprosat ca a exclus cu totul realitatea. Ok, scenariul e ce se vrea a fie. Conditiile din scenariu insa sunt influentate de elemente reale, care n-au treaba cu imaginatia. Dar, eu inteleg scopul scenariului, asa ca nu insist asupra nepotrivirii de caracter )).

  16. Lisa, hello not too sure if you remember me.I saw we were friends with some of the same people on facebook and i just wanted you to say hi and that i love your articles! expecially the facebook one! how very true you are and soo funny! I too maried a military man o so long ago! on #2 now!! i would love to catch up however after reading your aricle ill let you befriend me if you want to! take care! Patty Weaver Warren p.s. love your profile picture!

  17. such yummies you have gotten! that exibit sounds so neat! too bad you had to miss it.i think i will toddle off and have a look see at that tute! i have almost finished one xmas pressie (tree skirt). i just need to get these swaps out of the way!! i just adore japanese craft books too, check out pomadour on ebay…she has fab books too

  18. Thanks for the helpful post. It is also my belief that mesothelioma cancer has an very long latency phase, which means that signs of the disease might not exactly emerge until finally 30 to 50 years after the original exposure to mesothelioma. Pleural mesothelioma, that is certainly the most common style and has effects on the area around the lungs, might cause shortness of breath, torso pains, along with a persistent coughing, which may cause coughing up bloodstream.

  19. To refresh a single table you have to send a Process command specifying a dimension – it becomes the process of a dimension, after all. The only issue is to retrieve the dimension name, which is the name of the table followed by a GUID. You can retrieve these commands by generating the processing script from SSMS in Denali. Here is an example (I’m not sure, but it might be working on PowerPivot v1, too): ProcessDefault TabularProject4 Query_1e7e0dfe-e9c1-49a3-b43c-c6017c60e838

  20. CON QUE CARA TERMINO LA LOLY, JAJAJAJAJAJA LA FLACA NO DISIMULO NI AHIII LA IDIOTEZ QUE LE DIO QUE LE SACARAN PROTAGONISMO….ENOJADA CON FLOR..NOO NI AHIII ESCRIBIO EN EL TWITTER ..CONTÁSELO A TU CARA!!!!!

  21. The reason there are so few mobile food carts is because of very strict regulations preventing them. The only ones allowed (without special permission) on the forget have to be roofless. Hence, the hot dog man at the farmer’s market, but nothing else. Secondly, the commune charges large fees to have a food cart (I believe it is 4,000 NOK per day). You’d have to sell a lot of pølse to meet just that fee. If they regulations were relaxed to allow for innovation in the local food industry here in Stavanger we’d have many more choices!

  22. Bah!!!Gaúcha e de Porto Alegre que sou, estou aqui pasma com tanto estilo! Aliás, Porto Alegre está em alta, em matéria de estilistas em destaque, não?? Pelo menos aqui no seu blog antenadíssimo. Há dias atrás, você fez um post maravilhoso sobre as belas criações de Paula Cademartori. Agora os seus “spots” estão focando Barbara Casasola.Bárbaras news, bárbaro post e bárbara postagem!Parabéns

  23. Susan, I think that until every person of age is liable to serve in the military, we have no business going to war. Because unfortunately it’s all too easy to send somebody else’s baby to battle — and we’re far, far too cavalier about it. The longest two wars in American history are just coming to a slow, grinding halt and you have to ask — what did we gain from the $1 trillion we spent (on Iraq alone) and the far greater cost in American and Iraqi lives??

  24. Actually, she’s right. It’s already been done with “machine guns”, the real ones. There is no reason the .gov can’t put a tax on guns and ammo. While I think a law abiding citizen should be able to own anything up to and including a Ma Duece, the fact exists that one group of guns is already taxed to restrict ownership to a select few. I really think we might lose this one.

  25. What SPAM are you talking about Alysson?I don't see any. Or maybe I can't read between the lines …But even if there was, please explain how could you moderate a comment from a clean address before it is published?Or would you prefer them to have all comments (including yours) moderated?

  26. Appreciating the hard work you put into your blog and detailed information you present. It’s nice to come across a blog every once in a while that isn’t the same old rehashed information. Excellent read! I’ve bookmarked your site and I’m adding your RSS feeds to my Google account.

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  30. Hi! I was excited to see your post about improving reading instruction in a special education classroom with moderate to severe students. I have been teaching a self-contained classroom for ten years and always seem to struggle with reading as my population changes along with the diversity of disabilities. I just ordered the books and hope to have them by the 8th. I look forward to reading about everyone's ideas and sharing some too!

  31. J’ai cru avoir laissé un com hier soir depuis mon téléphone et je ne le vois pas!Alors, je mets ma petite pierre.Superbe édition où tout a été mieux que parfait.Je suis toujours aussi admirative du talent et de la disponibilité de chacun.On ne peut dire que merci pour ce que vous nous permettez de partager et on ne demande qu’une seule chose, partager encore tous ces moments l’année prochaine.

  32. taylor’s my angel,demi’s my inspiration,rebby’s my queen,selly’s my goddess (JELENA IS TRUE LOVE!),danielle peazer’s my sexy curly baby,perrie edwards’ s my girl of the milkshakes and flowers and 1D…ARE ALL MY LIFE (ZERRIE IS TRUE!) scrive:comunque,non incolpate tutti tay…se volevano entrambe rimanere amiche un’altra amica di una di loro non le avrebbe affatto intralciate!

  33. Caroll: É !jwbruno: E olha que eu deixo de falar MUITA coisa, justo pra evitar a superpopulação na megalópole do Litoral ;)Elvis: Joinville já entra nessa meia dúzia ou está na fila? Parece-me uma cidade desenvolvida porém ainda boa de morar.Guilherme: Matinhos Beach Boulevard conta com uns 30 mil habitantes, . Será?102f

  34. I do not even know how I ended up here, but I thought this post was good. I do not know who you are but certainly you’re going to a famous blogger if you aren’t already 😉 Cheers!

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