Is There a Place for Human Comment Moderation in an Automated World?

comment moderation

Machine learning, artificial intelligent assistants, algorithms… the new frontier of automated tools and tech is making it easier than ever to streamline our work. Moderating your comments section is no different, with many platforms offering tools to help automate the task so you can focus your attention on other matters.

In this increasingly automated world, is there even a role for the human comment moderator? First, let’s delve into the pros and cons of comment moderation software. Thanks to automatic moderating, you can ensure a safe space for your community to discuss your brand free from profanity, abuse and spam, without having to keep a constant eye on the community. And it’s likely that your platform of choice already offers some sort of moderation software to achieve this, which only adds to the convenience.

Unfortunately, automated moderation  isn’t magic—it needs some element of oversight, like generating and revising blacklists so it knows what to consider spam or abusive behavior. And this keyword blocklists aren’t foolproof, either; for example, spammers are great at bypassing filters using irregular spelling or spacing, which Facebook’s blocklist isn’t sophisticated enough to catch. Keyword blocks can cause a mess on bilingual pages as well, since a word in one language can mean something completely different than another.

Your human moderators, meanwhile, are well-versed in your community’s policies, and they can—and should—respond to customers’ and fans’ grievances or issues as they arise. Unlike an algorithm, they’re able to answer queries and explain any issues that arise within the comments. Good moderators can even kick off discussion and keep the conversation on-topic by prompting readers with questions and calls-to-action, much like a moderator in a debate would.

Unfortunately, human comment moderators may have a higher risk of depression due to having to sift through troubling, abusive and traumatic language and content. This is where the balance between human and automated comment moderation is key: with algorithmic tools, you can instantly erase and block such troubling comments so your readers—and your employees—can get straight to the fun stuff: having awesome discussions focused on your brand in a safe environment!

While we’ve mentioned some shortcomings of comment moderation software above, the industry is always improving. Smart Moderation, for example, uses artificial intelligence to adapt to your needs; you don’t need to struggle with updating blacklists, because Smart Moderation can read the context of a comment and recognize profane language, spam, bullying and more.

While it is automated—which means 24/7 comment policing without your having to lift a finger or risk mental health—the software functions more like a human assistant than a rote machine. If it makes a mistake, you simply let it know and it’ll learn from it. You can try Smart Moderation for free to see how it works, and why not? It could help you strike that human-automation balance your content marketing team has been looking for!

 

128 comments

  1. It’s starting to sink in, just how bad this can get, although this statement:Those with good credit will almost certainly see lower rates on cars and credit cards as the Fed continues to cut rates this year.is almost certainly incorrect. Short-term rates are likely to have less effect on long-term rates then inflation expectations, which are quite high. Right now, rate cuts by the fed are an example of getting nothing for something.

  2. burcu dal diyor ki:2010 yılı kpss acısından cok zorlu geçti.sınıf öğretmenliği 78 puanım iptalle beraber 74e düştü.son alımda da gidemedim.ve bu süreç içerisinde beklemekten tekrar KPSS calısacak moralim kalmadı.bence 6TEMMUZ ataması olmalı.

  3. That is too funny! We actually do switch time now. When I first moved here we were on Indiana time, so yeah, our TV schedule changed twice a year. It was kind of good though because during the summer it was nice to have my favorite shows on later since I had more daylight. A few years ago most of us switched to Eastern Time, which makes no sense to me. It got voted down several times by the state legislature before it passed – probably because it didn’t makes sense to most of them either!

  4. I have been a Hooters of Brandon customer for over 13 years, I never seen this before, girls of Tilted Kilt, who are these girls? Are they sweeter, are they spicy, are they hot, are they lovely? This is one cat fight I need to see! Plus I also give nice Christmas gifts to sweet good girls who deserve something special!

  5. Hmm it looks like your site ate my first comment (it was extremely long) so I guess I’ll just sum it up what I had written and say, I’m thoroughly enjoying your blog. I as well am an aspiring blog writer but I’m still new to the whole thing. Do you have any tips and hints for first-time blog writers? I’d definitely appreciate it.

  6. So you’re going all Virginia Woolf on us, eh? A room with no internet or phone…sounds like heaven. I hope you enjoy it. Meanwhile I will try my hand at those roasted radishes – anything roasted is right up my alley. I have just pledged to stop roasting beets until next year (I was trying to perfect a recipe for Rotini with Beet walnut Pesto that I posted on my blog.)I just found your blog and your book sounds heavenly – I might just make it a late Mother’s Day present to myself

  7. Obama blows through a lot of money to do internal polling. I would expect nothing less from a narcissist to be constantly obsessed over what people think of him on a daily basis.But if Obama is actively pandering to blacks, that must mean the internal polling shows the black vote to be lethargic, even if what bothers to show up will vote 100% for him.

  8. you can always be sure of that!!! ^_^@My Shoes Please grazie bellezza!!! ho usato un semplice i liner colorato a matitama non lo consiglierei! meglio usare quello liquido con pennellino che dopo 2 sec si asciuga e non si muove più :-pla matita dopo un pò si espande tra i capelli ogni volta che li tocchi!! ^_^@ xoxo Kellz* @ sbot thanks ^_^

  9. 1a3I have to express my gratitude for your kindness giving support to all those that need help on the study. Your special dedication to passing the message around became amazingly invaluable and have frequently allowed folks like me to reach their pursuits. This valuable help can mean much a person like me and even more to my office colleagues. Thanks a ton; from each one of us.

  10. Anon 11:53There is nothing with treating people with respect. It is rude to be late while someone is waiting for you. It’s sign of arrogance and you have no respect for other people’s time. It is a matter how you want present yourself to the world. No one is going to be with if do not possess common courtesy towards other people. It only takes a little effort to put your best foot forward. I do not understand why you wouldn’t that you are a decent person.

  11. Gracias y me alegra verte de nuevo por aquí,Debemos aprender a separar los riesgos sobre la salud o el medio ambiente del problema del monopolio. Es cierto lo de las multinacionales que controlan la situación pero no es menos cierto que ese factor se da en todos los sectores industriales. Además…al celiaco eso le da exactamente igual siempre y cuando le ayuden a mejorar su patología.Un saludoJose

  12. OMG-Angie, I adore your colorful, vibrant, and over the top salad, especially with the light Parmesan vinaigrette. I am such a salad lover, and I just want to reach into the screen and grab your salad.Thanks for sharing this amazing recipe for the salad, and the dressing:DDDBTW-Pleas feel free to grab the award that was paid forward to me via, Mina!I am offering this to all, but wanted to let you know, personally! Also, I'm quite sure you are on the previous list, as well!xoxo

  13. Vater unser, der Du bist im Himmel. Geheiliget werde Dein Name. Dein Reich komme. Dein Wille geschehe, wie im Himmel, also auch auf Erden. Unser täglich Brot gieb uns heute. Und vergieb uns unsere Schuld, als wir vergieben unsern Schuldigern. Und führe uns nicht in Versuchung; Sondern erlöse uns von dem Übel. Denn Dein ist das Reich und die Kraft und die Herrlichkeit in Ewigkeit. Amen.

  14. I thought this was a really clever puzzle and enjoyed it very much – my only problem was that it was almost too clever for me! Will wait to see what everyone else thinks – maybe it’s just me! It’s taken a really long time – at least a 3* for difficulty but 4/5* for enjoyment.12 and 21a and 16d were the ones that I really thought I was never to going to do. Oh, and 8d – and probably a few more!Lots of great clues including 10 and 25a and 3 and 11d – best of all, for me anyway, 12a.With thanks to Jay and Falcon.

  15. Hej Paul och stort tack för sÃ¥väl guidning, underhÃ¥llning som entusiasm i samband med vÃ¥r övning pÃ¥ Lidingö. Jag har en hälsning frÃ¥n mina nordiska kollegor – de var supernöjda med hela övningen. Och det var faktiskt roligare och skönare än jag trodde att gÃ¥ stavgÃ¥ng!MvhSven Otto

  16. >> Yes, but the inhabitants of the Middle East are by and large Muslims, therefore, the imperial demonization process finds Islamophobia a useful tool, hence, the “Clash of Civilizations” meme.I agree with your points about the demonization process and the meme, which appear to reinforce rather than contradict my point.

  17. विशाल खरंय अगदी!!मला खरं तर जास्त लिहायचा कंटाळा आला होता, म्हणुन हा असा प्रकार ट्राय केला. पुर्वी पण एकदा कथा लिहायला घेतली होती, पण नंतर शेवटी चक्क गुंडाळली , कंटाळा आला म्हणून.

  18. I’m convinced that though it takes work, and determination, sometimes therapy and medication, but the decision to try and work for happy is one that changes so many lives.We can’t be complacent and let the fatigue/depression/anxiety/overwhelming/ win.We have to armor up, and realize: we’re going into battle. For me, it’s to give them what I didn’t have and what I still wish for: love, pure and true and without a doubt: LOVE.Amazing post, woman. So amazing.Alexandra recently posted..

  19. A noter cette réplique d’une dame avec qui nous discutins, à l’intention d’une des jeunes filles présentes: j’espère que vous aurez une fille, et qu’elle se fera violer à 15 ans…Cette dame nous avait avoué auparavant n’avoir jamais avorté, sinon elle en aurait porté un traumatisme…

  20. Best Buy Red Power Ranger Classic Muscle Adult Costume Compare Prices from Amazon.com & over 25$ Free shipping Special Prices On Halloween Only ! Listprice Lowest Price : $133.22 You Save : Compare Prices With Sellers Available From 1 Sellers Click to Check Update Prices Please. Update Prices And Reviews….

  21. Oh… Heidelberg *seufz* Da war ich 8 Wochen in der Klinik und es war eine schöne Zeit. Bist du schon mal den Philosophenweg rauf? Also ich habs gemacht, danach hatte ich argen Muskelkater aber das wars wert 🙂

  22. Great time at PM for a change.205-225-245-285-295My PR was 300 as of 11/6 but I felt good and did one more at 305! I blame it on the awesome energy in the class, thanks all.WOD was great and humbling to work next to Steve. He lapped me by my 3rd round of pull-ups. I got 10 rounds, 3 pull-ups and 3 push-ups rx. Props to Mark who just joined and was getting intimidate with squatting.

  23. The savings in Medicare is smoke and mirrors. I have heard politicians talk about eliminating “waste, fraud and abuse” for years. This is a program owned and controlled by the Federal government. If they wanted to eliminate waste, fraud and abuse, it shouldn’t take an act of Congress to act on it. Our question should be: what kind of government do we have that would permit $700 billion of waste in one of its largest programs?

  24. Hej ;)Mam wiele takich sytuacji, że wydaje mi siÄ™, że nadal jestem w książce 😉 NajczÄ™sćiej wcielam siÄ™ w role głównego bohatera.. ale czasami też w inne postacie. PytaÅ‚aÅ›, co to ZKT? Jest to Zamojska Kuźnia Talentów 😉 Taka nieformalna organizacja mÅ‚odzieży zamojskiej. Organizujemy różne fajne rzeczy jak flashmoby, warsztaty, eventy 😉 Wiesz, rozkrÄ™camy miasto ;)Pozdrawiam, Pastela

  25. Lily you make every sense in the world to me. I am thrilled beyond words that you get it, and you are SO getting it.To be able to come up from such a very dark place as you have takes so much courage and strength and yes love. And you see it. Maybe you don’t feel it yet, and maybe you do.It took me a long time to feel it, and it can still be tenuous at times. But it’s there. I too came from a very dark place, and I am here to tell you it’s truth. You as love is truth.xxoo

  26. There’s a total interesting point! I’ve been involved in both AYSO teams (everyone plays), and band teams (no one but us plays). I can see the merit in both, but tend to fall much more on the AYSO side when running my own ministry. What’s your experience been?

  27. Zazie: este tipo é do mesmo género daqueles que vai a uma escola e dispara a eito.Mesmo problema. O ter ideias confusas de extremista é apenas um ersatz. O essencial é a loucura do tipo. E não acredito em conspirações de extrema-direita consequentes. Pode haver por aí ideias desse género, mas não passam disso. Hitler houve um e num contexto muito específico. Este pequenos imitadores de Hannibal Lecter são apenas uma variante da loucura possível num ser humano.

  28. Congratulations on having one of the most sophisticated blogs Ive come across in some time! Its just incredible how much you can take away from something simply because of how visually beautiful it is. Youve put together a great blog space –great graphics, videos, layout. This is definitely a must-see blog!

  29. Ben dit :Parce que les ponts sont de compétence fédérale ?[]S.Martel répond: 4 avril 2011 à 21:58 Et qu’en est-il des ponts des autoroutes 25, 19, 15 et 13 enjambant la rivière des Prairies ou le Pont Laviolette à Trois-Rivières ou encore le pont Pierre-Laporte à Québec?[]miox répond: 5 avril 2011 à 6:14 hum , je pense que c’est le transport , et non les ponts … qui est de compétence fédérale[]

  30. Eric,Just for clarification regarding “double talk”….So you are a believer of the gospel due to God’s grace (in election). However, you are a calvinist due to your own wisdom or decision making? In other words, God chose you to be a Christian, but you chose to be a Calvinist? Grace irresistibly makes you to be a Christian, but grace plays no part in providing, how you put it, “the most clear and concise explanation of why I need the Gospel and why/how I was saved”?Grace

  31. Yigit Cemal Yildirim / 17 Ocak 2011Ön taraftaki USB giriÅŸinden yapamadım ama kablosuz veya kablolu aÄŸ baÄŸlantılı PC’nin Shared Videos klasörünüden 8 GB lık Mkvleri bile oynatıyor ama mkv dosyasının pause etme imkanı sunmuyor ve ileri saramıyorsunuz.

  32. Thank you for sharing excellent informations. Your website is very cool. I am impressed by the details that you’ve on this blog. It reveals how nicely you understand this subject. Bookmarked this web page, will come back for extra articles. You, my pal, ROCK! I found simply the information I already searched everywhere and just could not come across. What an ideal site.

  33. Un immense merci , à tout le monde et mention spéciale aux élèves , charmants et très pro.Cette année encore a été , un rêve pour les blogueurs.Merci chefs Damien et Christophe , merci aux partenaires , et un grand merci à Vincent ( trop fort!!!)Merci aux blogueurs que j’adore.Le salon du blog culinaire c’est la classe!

  34. Thanks, Frank.I don’t read this so much as ‘spin’ but as yet another way of ‘paying off’ t’s lawyer; tkc obvs had little or no actual cash (at least not as lawyers understand it) and so (IMHO) worked a deal to do N number of ‘advertorials’ on his blog. The difference between the prior scribblings and this item being he found someone who could actually write in the inverted pyramid style.That could have been a ‘noted’ journalist. Or it could have been a first year juco student.Doubt we’ll see it again though.

  35. You know, I feel that Finley going in to last season showed that he was worth top dollar. This season, I’m not so sure. He seems less tentative about taking a hit and fighting for extra yards the way that Jordy has been doing this year, and the way that he did last year.Also, as you pointed out, the dropped passes are adding up. I’m sure the Packers stats has fewer than four drops from him last week, but that’s what I counted.

  36. Hvis det bliver helt galt, er der:VVS-vagten, Arnesvej 1, 2700 Brønshøj, Tlf. 38 89 08 89men han er vist temmelig dyr. Men ejendommen har vel deres egen VVS,som kan komme i morgen:)

  37. (i don’t really know how to approach this, but-)we’d realllly appreciate if you wouldn’t mind adding us to your reading list, because we plan on posting more, and getting out in the fashionblog world, and you’re one of those that we admire, because your fashion sense is just, the best!thanks!(:

  38. personne ne vous retient…si les opposants ne sont pas content… vous pouvez toujours immigré au usa ou en europevous verrais bien, si l’herbe est bien plus vertela liberté en europe et au usa est une illusion…..

  39. After going over a number of the blog posts on your site, I seriously appreciate your way of writing a blog. I saved as a favorite it to my bookmark website list and will be checking back soon. Please check out my website too and tell me your opinion.

  40. हा हा हा.. वाढदिवसाला श्रद्धांजली.. प्रचंड आवरा आहे.काही गोष्टींचा आता अतिरेक झाल्याने नकोसं वाटतं. एसएमएस मधे माझ्या मुली तिस रुपयांचे कार्ड घालतात, त्या मधे १००० मेसेजेस फ्री असा काहीसा प्लान आहे. सारखे मित्रमैत्रीणींना मेसेजेस सुरु असतात. म्हणते की बोलण्यापेक्षा स्वस्त पडतं..

  41. Santi es un groso, es un orgullo Nacional… nos representó en el exterior de una manera incréible (Por ej en TechCrunch50). Es realmente innovador, aparte de la humildad que mostró siempre. Es, en mi opinión, de lo mejor del “palo de Internet” en Argentina. Muy buena entrevista, Saludos!

  42. what do you mean "nothign one" omg all thos elayers, and the colours look amazing! I never would even attempt sth like that. usually my cakes are even more "nothing", like a simple banana cake or apple cake (more like muffin made in a loaf tin hur hur)

  43. the opposite side in the coin: the kids created by surrogacy process. Inside of a 2010 study, “My Daddy’s Brand is Donor,” 45 percent of children conceived from an anonymous sperm donation reported they have been

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